Pundir Chetna
Technical Product Manager @ JPMorganChase
- Role
- Vice President - Salesforce at JPMorganChase
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pundir Chetna
Vice President at JPMorgan Chase with over four years of experience leading digital banking transformations. Spearheaded the launch of Chase UK and currently driving the rollout of Chase’s credit card offering. Designed over 135 operational journeys across core areas such as payments, disputes, credit management, and collections. Focused on aligning Salesforce-driven solutions with strategic goals to elevate customer engagement and operational efficiency. With more than a decade of Salesforce development and consulting experience, expertise spans platform implementation, customer journey design, and leveraging emerging technologies like Generative AI. Dedicated to bridging technology and customer experience, the mission centers on delivering scalable, future-ready solutions that drive innovation in financial services.
Experience
Vice President - Salesforce
Nov 2020 — Present
Joined Chase in 2020 to drive the digital launch of Chase UK, designing and optimizing hundreds of customer journeys across account management, transactions, payments, disputes, refunds, and account closure.In 2024, took on the next phase—spearheading the launch of Chase’s credit card offering in 2025. Led the design of 135+ operational journeys for the MVP launch and defined key product launch strategies.Key journey areas include: Card Management Statements, Offers & Credit Limit Management Repayments Disputes (Fraud | Non-Fraud | Section 75) Refunds Collections, Account Closure & Recovery
Education
Banasthali Vidyapith
Master of Computer Applications - MCA
2006 — 2009
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