Chetna Mehra

About Chetna Mehra

Bachelor in Mass Communication, Advanced Diploma in Japanese Language and Master of Arts…

Experience

1. Executive, Claims Expert

   Genpact

   Oct 2020 — Present · Gurugram, IN

   Setting up Claims for different Line of Business (LOB) for 26 European countriesincluding United Kingdom and Ireland. Auditing of medical claims received via on-line web based software with respect toclaim payments for the treatment undertaken by the member of Switzerland basedInsurance Company (Chubb Limited Company). Recommended by the seniors to manage Claims Authority System Access (CASA)Process over and above my current responsibilities. Managing clients by efficiently responding to their queries and by providing timelysupport to enhance their experience. over the emails and calls/meetings and toenhance customer experience by providing timely support. Meeting deadlines without compromising with the quality norms. Responsible for investigating and understanding key business issues behind thenumbers and providing clear, concise, and timely analysis & recommendations. Responsible to train and mentor existing team and new hires along with resolutions oftheir queries. Review the work through reconciliation / quality control methods and prepare variousWeekly and Monthly reports along with daily MIS. Keeping the team spirits up by actively managing & arranging team events on theirBirthdays and anniversaries. Preparing various MIS (like Daily Volume Tracker & Error Volume Tracker) to providesummary view of Team’s performance to the senior management including showsproduction / non-production hours of the team.