Chetna Kohad
Amazon | Operations Manager| Ex-Tata Motors| Weschool | LIT | MBA| Chemical Engineer
- Role
- Operation Manager at Amazon
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Chetna Kohad
Our team at Amazon has been instrumental in enhancing the APAC support operations, directly contributing to the successful onboarding of new projects and consistently meeting SLAs. The collaborative efforts have led to significant operational improvements and the effective management of a member team.With an MBA from Welingkar Institute of Management and a B.Tech in Chemical Technology, I bring a blend of strategic vision and technical expertise to the table. My focus remains on developing innovative solutions that resonate with the core values of efficiency and productivity, fostering robust stakeholder relationships and driving business goals forward.
Experience
Operation Manager
May 2020 — Present · Pune, IN
Managing team of associates that act as support function for Global Trade Service team for APAC region• Working with APAC business and Program teams to ensure timely deliverables• Executed operational improvements projects by coordinating with relevant stakeholders• Created an operational plan, communicated requirements and monitored success metrics• Chaired Weekly/monthly/Quarterly business review to create business visibility • Managing/coordinating stakeholders to onboard new project & initiatives • Actively managing workflow to ensure effective use of resources and adherence to Service Level agreement (SLA) • Responsible for accessing individual performance ratings, talent promotion and write promotion documents• Undertook job interviews of candidate for Sr. Compliance Associate role in Amazon• Responsible for maintaining high performance metrics such as quality, productivity and program goals • Responsible for process improvement, project implementation, talent development and people promotions
Education
Welingkar Institute of Management
MBA - Master of Business Administration, Management
2018 — 2020
Laxminarayan Insitute Of Technology,Nagpur
B.Tech, Chemical Technology
2013 — 2017
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