Chetna Chhabra

About Chetna Chhabra

I am a person with a mix of logic and creativity who strongly believes in exploring different domains. I like to spend my time reading, researching and learning.

Experience

1. Cyberark Team Lead

   Accenture

   Nov 2022 — Present · Gurugram, IN

   Implemented and managed CyberArk Self-Hosted and CyberArk Privilege Cloud environments. Managed privileged accounts lifecycle activities including onboarding, offboarding, and compliance monitoring. Created and managed access policies in CyberArk ISPSS. Configured Strong Accounts, Connector Pools, and access policies based on business requirements. Maintained account compliance and worked proactively to reduce CPM failures. Ensured 24x7 availability and stability of CyberArk applications in production environments. Coordinated with cross-functional teams for issue resolution and environment support. Handled critical/P1 incidents and ensured timely resolution within SLA timelines. Led and managed the CyberArk support team, tracking daily operational activities. Managed MIM Bridge operations and resolved associated technical issues. Ensured timely completion of client deliverables and operational tasks. Acted as the primary point of contact for client and leadership communications. Conducted knowledge transfer sessions and mentoring for team members. Prepared technical documentation and promoted knowledge sharing within the team. Enabled team members to efficiently manage shifts, operational issues, and support activities. Implemented production changes by following organizational change management processes.

Education

• Amity University

  Master of Science (M.Sc.), Network and System Administration/Administrator

  2010 — 2012

Skills

• Analysis
• Teamwork
• Team Management
• Research
• Visual Merchandising
• Microsoft Excel
• Market Research
• Management
• Microsoft Office
• Inventory Management
• Marketing Strategy
• Business Strategy
• Merchandising
• Marketing