Chetna Aggarwal
Dynamic Business & Customer Support Service Advisor | Enhancing Client Satisfaction & Driving Operational Efficiency
- Role
- Business Support Officer at BT Group
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Chetna Aggarwal
Dedicated Business Support Service Advisor with over 7 years of experience in managing customer relationships and optimizing business operations, Proven track record of improving customer satisfaction, streamlining processes and achieving operational efficiency. Adapt at resolving issues promptly and fostering a positive work environment. Managed end to end order processing, ensuring timely and accurate fulfillment of customer orders. Addressed and resolved order discrepancies, significantly reducing return rates and improving customer satisfaction. Coordinated with suppliers to ensure the availability of products and timely delivery.
Experience
Business Support Officer
Oct 2018 — Present · Delhi, IN
Order Management• Jeopardy Management of Broadband Orders• Work Allocation • Taking ownership of Escalations• Preparing weekly reports and sharing it with our onshore partners.• Complaint Management• Managing Team Mailbox• Performing audits• Giving coaching and feedback to the team members through formal/informal channels to drive improvement• Identifying & eliminating barriersto customer satisfaction• Act as the first escalation point for customer or internal issues• Identifying areas for process improvement in their respective functional area and provide inputs to business efficiency and transformation activities• Assist the team members to meet the agreed SLA by timely allocation of work• Ensuring absolute adherence to process SLA guidelines. Example: Productivity, Quality parameters.
Education
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA
2020 — 2022
Delhi University
Bachelor of Arts - BA
2013 — 2017
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