Chethan Maiya

Experience

1. Senior Program Manager - Digital Transformation Programme

   EY

   Apr 2022 — Present · Bengaluru, IN

   Act as an advocate and leader in the strategic design process of transformation program, owning the overall Customer Experience/Digital Strategy, Transformation and execution. • Provide direction on all client deliverables, including digital platforms, customer personas, journey maps, and roadmaps.• Provide strategic direction, working with engagement team to manage client expectations in line with the overall strategic vision.• Cultivate and manage business development opportunities throughout the sales lifecycle, assuming responsibility for managing key client relationships.• Driving communication strategy of the partnership program to senior leaders, internal teams and partners where applicable.• Partner with and influence senior leadership to drive forward IT-wide change programs• Design and deliver high-impact communications and stakeholder engagement programs in a consistent way.• Create, provide, and present status reports to Steering Committees, Operating Committees, and other C-Suite audiences as well as the ability to design and present key service delivery activities and benefits end to end.• Monitor progress, manage risk, maximize operational efficiencies, Key performance indicators, manage budget across the project(s) and ensure key stakeholders are kept informed about progress and expected outcomes.• Validate project scope (Vision and Scope Document for Waterfall; Epic and Story back log for Agile) initiate, plan, and design work breakdown structure and KPI Metrics to draft appropriate governance structures aligned with the client stakeholders, goals and objectives while including our internal engagement teams.• Operate day to day program and portfolio structures, creating complex workplans, often with multiple workstreams to track milestones, tasks, and overall program performance to include predecessors and dependencies with the ability to hold team members accountable for adhering to the defined workplan.

Education

• Sikkim Manipal University - Distance Education

  Master of Business Administration (M.B.A.), Finance, General

• Bhandarkars'​ Arts & Science College

  Bachelor of Business Administration - BBA, Banking, Corporate, Finance, and Securities Law