Chetanya Sharma
Senior IT Systems Engineer @SentinelOne
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WORK HISTORY
Senior IT Systems Engineer @SentinelOne
IN
EDUCATION
SRM Institute of Science and Technology (SRMIST)
Bachelor of Technology - BTech
Sikkim Manipal Institute of Technology
Master of Business Administration (MBA), Information Technology
SKILLS
ABOUT CHETANYA SHARMA
As a key member of the Global IT Operations team, I\'m responsible for providing IT engineering support to SentinelOne employees, Contractors, and Interns across the Globe. An exceptional focus on the customer experience is critical to the success of this role. Here are some key points of my Technical skills and expertise• EUC support and management across the globe 24*7 • Management of Service Desk L1/L2 team and deployment• ServiceDesk Management & ITIL• Escalation handling and root cause analysis• IT Infrastructure, Operations, and Application Management• Procurement and Vendor Management• Internal IT audits and Compliance Management• Documentation & publishing of the knowledge articles (KB)• Strong People Management and Team Building • Management of onboarding/offboarding • A detail-oriented person who is savvy in managing end-user systems in corporate environments• A super organised person, who navigates ambiguity and can stay on top of multiple projects• A strong ability to test, troubleshoot, and deploy new systems and tools• A person who enjoys getting things done and jumping into the work alongside their team(s)• Able to communicate technical concepts to stakeholders with differing levels of experienceHolding a rich experience in the IT industry with a demonstrated history of working with multiple enterprise-level organisations in different positions. Provide strategic leadership and direction for the delivery of enterprise-level support and service activities for company products and services. Develop support delivery strategy and related processes, escalation procedures, and training. Providing strategic technical support, product support and identifying opportunities for support delivery improvements, cost reduction, and value-add to the customer/client. Strong information technology professional skills in OS management, Network Administration, Service Delivery, ITIL, IT Service Management, Vendor Management, Team Management, and Technical Designing and Troubleshooting.Experience in setting up and managing IT Operations, IT service delivery, and IT Production support by using tools like Okta/JAMF/Intune/Gsuite/Slack/Office 365/1Password/Zoom and other SAAS base tools#Feel free to reach out for further details and discussions.
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