Chetan Reddy M.

About Chetan Reddy M.

Full stack engineer and Generative AI specialist with deep expertise across the UI, API, and orchestration layers. I build production-grade systems that combine modern frontends, robust backend APIs, and AI-powered intelligence — all driven by clean DevOps and CI/CD practices.My background spans React.js / Next.js/ Angular.js, TypeScript, Express.js, Node.js, Python, SpringBoot, and GraphQL, with cloud-native deployment using AWS and serverless frameworks. I bring the same rigor to AI systems — leveraging LangChain, RAG pipelines, vector stores, and orchestrating autonomous AI agents that go beyond basic LLM prompts.I’ve delivered scalable platforms at Commvault and Change Healthcare, and now focus on integrating AI with real-world workflows, powering everything from smart UIs to backend decision engines.Core CompetenciesFull Stack Development: Next.js, React.js, TypeScript, Node.js, SpringBoot, GraphQLGenAI Engineering: LangChain, LangGraph, RAG, LLM integration, Agentic AI architecturesDevOps & Orchestration: AWS, CI/CD, Docker, Serverless, Event-Driven APIsAI + Product Thinking: Building practical, scalable, and smart applicationsLet’s connect if you’re building systems where AI meets engineering — and performance actually matters.

Experience

1. Lead Developer

   Camelot Integrated Solutions Inc

   Apr 2021 — Present · Houston, TX, US

   Starbucks Card PIN Validation Implementation: Partnered with Contact Center Technology, Digital Fraud, and PCS teams to implement Starbucks Card PIN validation within the IVR balance check process, significantly deterring automated bot attacks.Fraud Prevention and Security Enhancement: Secured the IVR balance inquiry process, saving approximately $4.9M in technical, operational, and financial costs.Operational Impact: Achieved a 68% reduction in overall call volume (from to a 43% reduction in IVR balance inquiries (from 27,018 to 15,291), and a 68% decrease in successful balance inquiries (from 26,568 to 6,217).Positive Customer Experience: Ensured that the updated PIN validation process did not negatively impact customer sentiment, while maintaining average call handle times within acceptable service levels.Revenue Growth Contribution: Implemented performance enhancements and feature optimizations, directly contributing to ~$3.2M in Q4 sales growth for the admin portal.Cost Efficiency Achievements: Led automation and process improvements that saved ~$4.9M in technical, operational, and financial costs, enhancing overall business profitability.Gen AI Chatbot Implementation: Developed and integrated a Gen AI chatbot, replacing human agents for routine queries, significantly reducing operational costs for the client while maintaining high customer satisfaction levels.AI-Driven Process Automation: Used Apple’s internal AI platforms to automate workflows like certificate provisioning and onboarding. Reduced manual effort by over 50% and ensured scalable, secure processing.

Education

• CMR Institute of Technology, Hyderabad

  Bachelor's degree, Computer Science

  2005 — 2009

• Missouri Western State University

  Master's degree, Computer Science

  2014 — 2016

Skills

• Atom
• Jquery
• Web Applications
• Node.js
• Maven
• Mysql
• Java Web Services
• Html5
• Angularjs
• User Acceptance Testing
• Github
• Usability Testing
• Keyword Analysis
• Javascript
• Html 5
• Web Storm
• Eclipse
• Web Development
• SEO
• Gruntjs
• Sql
• Software Development
• Web Standards
• Css
• Google Analytics
• User Experience Design
• Google Webmaster Tools
• Html
• Microsoft Office
• React.js
• Search Analysis
• .net
• Knockoutjs
• Php
• Java
• Cascading Style Sheets (Css)
• User Experience
• E-Commerce
• Gulp.js
• Ibatis