Chetan Mavani
Branch Service Head at Havells India Limited
- Role
- Branch Service Manager at Havells India Ltd
- Location
- Rajkot, GJ, IN
- LinkedIn followers
- 500 followers
About Chetan Mavani
A strategic & competent professional, offering over 25 years of comprehensive experience…
Experience
Branch Service Manager
Oct 2023 — Present · Rajkot, IN
Responsible for the Service Operation for Havells and Lloyd Brands in Saurashtra & Kachchh• Manage and drive a team consisting of ASMs, service engineers, MIS co-ordinators, and Branch Commercial Head• Developing and securing Havells and Lloyd Brand Products services in a given territory.• Development and Motivation of the Service Team to extract better performance.• Driving Targets for Service KPIs such as TAT, Customer Escalations, Repeat Calls, Cancellation, Part PO, Open Pending Days,• Service Network Planning and ASP Appointment.• Revenue generation from spare parts, AMC, and accessories businesses.• System, spare parts, and service call audits of service partners.• Dealers and distributors visit and take sign-offs for the same.• Ensuring Commercial Discipline, such as Outstanding Clearance, Implanting PDC, and SP Sign off.• Responsible for consumer cases and escalation calls in the given territory.• Dealers and distributors: defective clearance.• Ensure team PMP and performance development plans.• Cost Control of Service Operation.• Driving and Implementation of the Service-Based Incentive Programme for ASPs• Data Analysis and Operation Strengthening based on KPIs for ASP• Technical and soft skill training ( ASPs and field teams )
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