Chetankumar Tank
Data Center Technical Support Specialist @DXC Technology
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WORK HISTORY
Data Center Technical Support Specialist @DXC Technology
Toronto, ON, CA
Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.Provide software service, post-sales or service delivery support for local accounts on standard systems.Respond to service, product, technical, and Customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options.Solve technical problems on an assigned hardware and software platforms.Use proactive monitoring procedures/tools to identify problem prevention opportunities.Provide advanced support for low-end/mid-end and high-end products.Provide break-fix reactive support and installation for high- end products.
EDUCATION
Centennial College School of Business
Post Graduation Diploma
Government Engineering College,Gandhinagar
Bachelor of Engineering - BE
ABOUT CHETANKUMAR TANK
Experienced Project Engineer with a demonstrated history of working in the industrial…
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