Chetan Hinduja

About Chetan Hinduja

I am an accomplished IT leader with 24+ years leading medium/large enterprise SAP ERP / SAP S/4HANA implementations (Finance, HCM, Success Factors) using best practices frameworks and methodologies. As Delivery Engagement Manager & Enterprise Architect – RISE, I drive Premium Engagement delivery, ensuring projects meet SOW commitments, manage change orders, and deliver within budget/time for India clients. Expert in risk/issue resolution at executive levels, GTM/sales cycle support, and mentoring Global Services teams on cloud/SaaS transformations.In the role of Premium Engagement Delivery Head, I orchestrated SAP\'s premium services for strategic customers, delivering high-value outcomes and ensuring exceptional satisfaction. Partnering with Service Sales, License Sales, and Pre-Sales teams, I positioned premium delivery engagements to meet customer needs and drive sustainable business growth.Delivered executive-level customer success and escalation management across India, USA, UK, France, and Sri Lanka for diverse industries including O&G, Telco, Retail, and Chemicals. While rooted in SAP BASIS expertise, I function as Enterprise Architect—leading upgrades, cloud migrations (RISE with SAP), and hybrid implementations while maximizing ROI from customer SAP investments. Certifications & Continuous LearningTOGAF® 10 – Enterprise Architecture FoundationSAP LeanIX Enterprise Architecture ConsultantPositioning SAP Business AI EducationExecutive MBA - IIM Vishakapatnam: CDAIO (In Progress)Executive MBA - IIM KozhikodeBachelor of Engineering (Electronics)- University of Mumbai, India

Experience

1. Service Delivery Manager & Enterprise Architect - Rise

   SAP

   Mar 2025 — Present

   Service Delivery Manager / Technical Quality Manager (TQM) responsible for ensuring end-to-end technical quality and successful delivery of SAP solutions across the engagement lifecycle. Acts as the primary interface between SAP and customers, managing Premium Engagement services and driving customer satisfaction through expert technical guidance.Leads technical quality assurance, risk and issue management, and cross-functional coordination across SAP and customer teams. Aligns business requirements with SAP solutions across design, build, test, go-live, and support to deliver scalable, high-quality outcomes and long-term customer value.SAP Enterprise Architect – RISE acting as a strategic advisor guiding customers through cloud transformation with RISE with SAP. Partners with C-level executives to align SAP architecture and technology with business strategy and transformation goals.Leads enterprise architecture and cloud adoption initiatives, drives value realization using SAP S/4HANA and SAP BTP, manages transformation risks, and promotes SAP best practices including Clean Core. Collaborates across customers, partners, and SAP teams to orchestrate complex transformation programs and enable successful adoption of RISE with SAP, Signavio, LeanIX, CALM and Joule AI solutions

Education

• Indian Institute of Management, Kozhikode

  Master of Business Administration (M.B.A.), Finance & Marketing

  2011 — 2013

• University of Mumbai

  BE, Electronics

  1995 — 1999

• Thadomal Shahani Engineering College

  B.E, Electronics

  1995 — 1999

Skills

• Sd
• Project Planning
• Leadership
• Data Modeling
• Management
• Sap Technology (Basis)
• Sap Portal
• Basis
• Project Management
• Business Process
• Solution Architecture
• Sap R/3
• Pre-Sales
• Erp
• Customer Relations
• Sap Erp
• Customer Service
• Sap Project Management
• Sap
• Requirements Analysis
• Sap Implementation
• Sap Netweaver
• Data Migration
• People Management