Chetan H
Senior Specialist | DWS | Google IT Support Professional | Google Workspace | Microsoft Certified Technical Specialist | CyberArk Certified | Graphics Design | Technician
- Role
- Senior Specialist at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Chetan H
As a highly motivated and analytical professional with a passion for continuous learning and problem-solving, I possess exceptional communication skills and expertise in customer service, research, and data analysis. With a track record of collaborating effectively in team environments and working independently, I bring a valuable set of skills to any organization.My proficiency in a wide range of software and tools enables me to complete tasks efficiently and effectively. I hold several industry certifications, including Google IT Support Professional, Microsoft Certified Technology Specialist, CyberArk Certified Trustee, Unisys InteliServe™ Foundation, and various Google Workspace and Cloud badges. Additionally, I have received numerous rewards and recognitions throughout my career, including the Subject Expert and Execution Excellence awards from Unisys, and a Certificate of Excellence from TCS.My exceptional communication skills, coupled with my proficiency in various software and tools, allow me to thrive in fast-paced environments while maintaining a client-centric approach. As a reliable team player and a subject matter expert, I am confident in my ability to contribute to the success of any organization.
Experience
Senior Specialist
Sep 2022 — Present · Bengaluru, IN
CLIENT: TENET HEALTHCARE• Led the Business Applications Support team to consistently meet and exceed performance standards.• Implemented continuous improvement practices across all team processes and procedures.• Established efficient shift and on-call rotations, ensuring comprehensive support coverage.• Delivered client-aligned solutions by collaborating with Automation, Installation, and Security teams.• Spearheaded process improvement projects, enhancing test automation and project execution.• Maintained high levels of knowledge management compliance, ensuring consistent delivery predictability.• Conducted effective daily and weekly reviews to prioritize tasks and meet SLAs.• Developed and maintained technology/product roadmaps with IT and business units.• Managed infrastructure refresh projects, modernizing technology and optimizing network performance.• Coordinated with IT security to streamline access management for new hires and maintain standard access definitions.
Education
Institute of Management and Engineering, New Delhi
Bachelor in Computer Application
2016 — 2019
JSS Academy of Technical Education
Bachelor of Engineering - BE, Information Science/Studies
2005 — 2009
Dr. Ambedkar Institute Of Technology
Associate’s Degree, Information Technology
2000 — 2004
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