Chetan Yadav
Concentrix, Representative, Operations
- Role
- Advisor Ii Customer Service at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Chetan Yadav
Dear Sir/Mam Thank you for taking the time to review my resume. I am applying for…
Experience
Advisor Ii Customer Service
Aug 2022 — Present · Gurugram, IN
Managing Inbound and outbound calls.• Interface with customer by an inbound /outbound calls Depended upon Client Requirement.• Provide customer service support and resolution of Problem Regarding Clients Product and services.• Clarified Customer Requirement, Probe for understanding, use decision support tools and resources to appropriately provide resolution to the customer.• Prepare Complete and accurate at work including appropriately rotating accounts as required. • Track, Document and retrieve information in call track data base.• Dealing with Consumer and Commercial Sales according to their requirement.• Working all the call on Genesys.
Education
Salwan Public School
BBA - Bachelor of Business Administration
2014 — 2017
The ICFAI University, Dehradun
Master of Business Administration - MBA
2017 — 2019
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