Chetan Yadav
Client Experience Associate | E-commerce Operations | Delivering Seamless Post-Purchase Journeys
- Role
- Customer Experience Associate at Qua
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Chetan Yadav
Customer Experience and E-commerce Operations professional with experience in managing order journeys, resolving payment and logistics challenges, and ensuring smooth post-purchase workflows.Skilled in CRM handling, escalation management, and coordinating across teams to improve efficiency and service outcomes.Currently working at Qua Clothing, focused on delivering seamless customer journeys while maintaining operational standards.Interested in growing into Customer Experience and Operations-focused roles.
Experience
Customer Experience Associate
Nov 2025 — Present · Gurugram, IN
Handled order lifecycle management from confirmation to delivery• Resolved payment, shipping, and product-related concerns• Coordinated with internal teams and logistics partners for smooth fulfillment• Managed return and exchange processes in line with company policies• Ensured timely resolution of escalations while maintaining SLA standards• Worked on CRM tools to track, manage, and close customer cases• Supported operational workflows to enhance customer experience• Maintained communication between customers and backend teamsContributed to improving service turnaround time and ensuring a smooth post-purchase journey aligned with brand standards.
Education
Haryana Board of School Education (HBSE)
10th, General Studies
Haryana Board of School Education (HBSE)
12th, Biology/Biological Sciences, General
Bhartiya Prodyogik Prashikshan Sansthan
Diploma of computer application
OSGU Hisar
Bachelor of computer application
2019 — 2022
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