Chetan Singh
Support-to-Engineering | Full Stack Developer | Backend, AI & Production Systems | Customer-First Builder | Always Learning, Making & Shipping.
- Role
- Customer Support Specialist at LenDenClub
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Chetan Singh
Fintech | Support Automation | AI Engineering | Backend SystemsComputer Science graduate with 4+ years of experience in fintech support and automations, working at the intersection of AI, backend systems, and customer experience platforms.I specialise in building scalable, AI-driven support automation solutions in fintech space, with a strong focus on operational efficiency, compliance-aware communication, and customer trust. I approach problems with a customer-first and insight-driven mindset, translating real-world pain points. I’m a continuous learner and hands-on problem solver, always exploring how emerging AI capabilities can be applied to solve the next high-impact operational challenge.What I work on : • AI-assisted support copilots for response generation, quality control, and tone compliance • Support automation workflows to reduce manual ticket handling and improve resolution time • Event-based alerting systems for transaction failures, high-risk tickets, and priority escalations • AI-based email auditing and ORM automation • API integrations using Freshdesk and CleverTap to build internal fintech tools for customers survey. • In-app support flows, AI chatbots, and voice bots for query deflection • Contextual FAQs, screen-level help, and transactional communication aligned with user journeysImpact: • Reduced inbound support queries by ~40% through proactive automation and in-app messaging • Improved CSAT response rates by 10x and implemented NPS tracking across customer touchpoint. • Improved app ratings via faster resolution and closed feedback loops. • Delivered scalable, low-cost solutions without heavy cross-functional dependency. Beyond systems, I mentor junior team members, document solutions for scale, and collaborate closely with product, engineering, and operations teams to turn insights into execution.Actively interested in Fintech Engineering, Support Automation, Backend Engineering, and AI Engineering roles where automation, intelligence, and customer trust are core to the product.
Experience
Customer Support Specialist
Dec 2022 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor's of Science, Computer Science
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