Chetan Sharma
Service Delivery Manager at Fiserv
- Role
- Service Delivery Manager at Fiserv
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Chetan Sharma
18+ years of rich experience in consulting and implementing IT Service Management (ITSM), Application Support teams & Project Management activities.Managed Infrastructure functions including Service desk, Incident, Change, Problem and Knowledge Management.Worked with Infrastructure teams to improve SLA’s such as response time, resolution time, change success rate, Case ageing. Also, supporting various US Bank Products such as Retail Online, Business online, Teller, Microsoft Dynamics 365 CRM etc.Provided senior leadership with timely updates on project performance metrics and recommend process improvements action plan through Weekly reports / Monthly Dashboards / Department head updates using Power BIExperienced in creating and reviewing procedures/ templates
Experience
Service Delivery Manager
Jun 2007 — Present · Pune, IN
Consulting and implementing IT Service Management (ITSM), Application Support teams & Project Management.
Education
University of Pune
Bachelor's degree
Skills
- Quality Assurance
- Business Analysis
- Sdlc
- Vendor Management
- Software Project Management
- Itil
- Microsoft Sql Server
- Agile Methodologies
- Requirements Analysis
- Process Improvement
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