Chetan Rk
Product Manager @Avaamo
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WORK HISTORY
Product Manager @Avaamo
As a Product Manager for Conversational AI at Avaamo, I am dedicated to creating intelligent technologies that make interactions easier and more natural. I focus on developing AI-powered virtual assistants—smart systems that can understand and communicate with people just like a human would.
EDUCATION
K S Institute of Technology, BANGALORE
Bachelor of Engineering - BE, Electrical and Electronics Engineering
ABOUT CHETAN RK
Product Manager and agentic AI strategist building autonomous conversational AI agents for regulated enterprise healthcare systems. At Avaamo, I lead the development of Epic-integrated AI solutions that don’t just automate workflows — they reduce operational burden, enhance human decision-making, and deliver measurable ROI across patient, provider, and contact center experiences.What I DoI drive end-to-end product strategy for a portfolio of AI agents spanning scheduling, billing, medication adherence, medical records, and live Agent Copilot experiences. These agents operate across voice and digital channels, integrating deeply into Epic ecosystems including Cadence, MyChart, Willow, Hyperspace, and CRM workflows.My work covers the full lifecycle: identifying high-impact use cases, designing human-level conversational experiences, architecting HIPAA-compliant automation, and building enterprise-grade integrations using FHIR APIs and healthcare interoperability standards.My ApproachI specialize in bridging cutting-edge GenAI capabilities with real-world healthcare operations. Whether it’s deploying scheduling agents powered by Epic APIs or enabling real-time agent assist through Hyperspace-connected Copilot workflows, I focus on the “last-mile” execution challenges that determine enterprise adoption.I combine deep technical fluency (FHIR, Epic workflows, conversational orchestration) with strong product leadership across roadmap ownership, go-to-market strategy, customer discovery, and executive-facing demos.ImpactDeflected 78% of inbound calls through deployed healthcare AI agentsReduced call handling time by 34%, improving efficiency and patient experienceBuilt scalable AI agent configurations across billing, scheduling, medication, and compliance-driven workflowsOver 7 years, I’ve grown from dialogue design and workflow execution into leading product strategy for autonomous AI agent platforms — delivering compliant, scalable, and commercially impactful healthcare AI solutions.Let’s connect if you’re building the future of enterprise AI in healthcare, patient engagement, or clinical workflow transformation.
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