Chetan Parashar
Associate Director - Sales and Marketing @Tmp Direct
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WORK HISTORY
Associate Director - Sales and Marketing @Tmp Direct
About TMP:Since 1986, TMP Direct has been helping companies transform their customer experience (Cx) through its innovative solutions. With its Global Services Delivery, TMP offers a range of self-help, assisted self-help, and live agent Cx services and solutions that support B2C/B2B customer channels, including Voice (Live/IVR IB/OB) and Omni-channels (e-mail, chat, SMS, and social media) with the use of cutting-edge technology such as A.I, RPA, ChatBots, and Telecom solutions that support smart mobile phones.TMP not only connects customers with acquisition, retention, service, and optimization Cx strategies but also delivers on back-office, document processing, fulfillment, order processing, 3PL, logistics, and document fulfillment.At the heart of TMP\'s approach is its focus on technology, analytics, process, and people, providing a comprehensive and holistic solution for companies looking to elevate their Cx to the next level.My roles as a Associate Director (Marketing and sales) with TMP comprises:• Devising new marketing strategies and approach to increase the reach of the company offering.• Using various marketing tools to reach out to new clients and prospects. • Providing customized KPO/BPO solutions to both existing and new B2B clients.• Pitching of our services to the prospective clients.• Supporting clients with managing their back office operations.• Helping clients in increasing their sales through the use of our channels.• Assisting clients by taking care of their customer service/customer service needs.• Extending fulfilment / warehousing solutions to the clients.
EDUCATION
Symbiosis Centre for Distance Learning
Post Graduate Diploma in Business Administration, Business Administration
Punjab Technical University
Bachelor of Computer Application, Computer Science
Indira Gandhi National Open University
Master's Degree, Computer Applications
SKILLS
ABOUT CHETAN PARASHAR
I am a results-oriented professional with considerable years of experience in Sales (B2C and B2B), Marketing, Client Servicing and operations in various industries and sectors. I possess excellent inter-personal, team handling, communications, and analytical skills.A brief about me is as follows:→ Results-oriented professional with a focus on creating a win-win solution for all the stakeholders.→ Keen listener and learner with an agile mindset.→ Open to new challenges.→ Detail oriented.→ Adept at building and maintaining healthy business relations with the clients. → Excellent inter-personal, team handling, and analytical skills. → Soft Skills and Life skills trainer.
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