Chetan Pagare

About Chetan Pagare

With over 16 years of experience in product design, I specialize in creating user-centric solutions for B2B2C SaaS platforms and enterprise software. As Sr. Staff Designer at Cowbell since June 2023, I have led the development of the Resiliency Services portfolio, integrating cyber insurance and resilience services into a seamless platform. My work includes redesigning the policyholder experience and building a self-service portal, resulting in improved customer satisfaction and a significant reduction in support volume. My expertise extends to UX research, design systems, and cross-functional collaboration. I am passionate about delivering impactful design strategies that align with organizational goals while addressing user needs. By partnering with C-level leadership, product teams, and data science professionals, I strive to drive innovation in complex systems and foster a culture of excellence in product design.

Experience

1. Sr Staff Designer

   Cowbell

   Jun 2023 — Present · Pune, IN

   Product Design Strategy & LeadershipLed end-to-end development of Cowbell’s Resiliency Services portfolio from 0→1, defining product design strategy, UX roadmap, and execution framework to expand beyond cyber insurance into cyber resilience services.Redesigned the policyholder experience to unify Cyber Insurance and Resiliency Services into a seamless B2B2C platform serving SMBs across broker and direct channels.Built the policyholder self-service portal from scratch, enabling policy management, claims submission, cyber risk assessments, and service engagement—reducing support volume by 40% and improving customer satisfaction.Partnered with C-level leadership, Product, and Data Science to shape strategy, prioritize roadmap initiatives, and align user needs with business goals.Design Systems & Operational ExcellenceEstablished a scalable Figma design system with component libraries, tokens, and documentation, supporting 15+ features and accelerating design-to-development velocity by 50%.Designed complex submission workflows with advanced validation and real-time risk assessment, enabling daily submissions with 99.5% accuracy.Led UX research, rapid prototyping, usability testing, and structured design documentation to ensure efficient engineering handoffs.Cross-Functional & Data-Driven ImpactCollaborated with Data Analytics and Underwriting to design risk pool management tools supporting cyber exposure, delivering advanced visualization and decision-support interfaces.Integrated design with Engineering, Product, Data Science, and BI through workshops, shared frameworks, and continuous alignment.Championed data-driven design using research, A/B testing, and behavioral analytics to improve conversion, task completion, and overall usability.

Education

• Bharati Vidyapeeth

  MBA, Marketing

  2009 — 2011

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  DGA, Communication Design

  2003 — 2005

• Savitribai Phule Pune University

  Bachelor Of Commerce, University Of Pune

  2007 — 2009

Skills

• User-Centered Design
• Web Design
• User Experience
• Flash Animation
• Wireframes
• User Interface Design
• Graphic Design
• Branding & Identity
• Flash
• Photoshop
• Adobe Illustrator
• Wireframing
• Wire Framing
• User Experience Design
• Mockups
• Web Development
• Interaction Design
• Graphics
• Visual Design
• Usability
• Team Management
• Mobile Design