Chetan Mishra

Quality Analyst (Team Lead) at Infosys BPM with expertise in quality governance.

Role: Quality Analyst (Team Lead) at Infosys BPM
Location: Pune, MH, IN
LinkedIn followers: 500 followers

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About Chetan Mishra

Infosys BPM leverages over eight years of expertise in quality analysis and operations…

Experience

Quality Analyst (Team Lead)
Infosys BPM
Apr 2022 — Present · Pune, IN
Led quality audits and error analysis, ensuring adherence to SLAs and improving overall service quality. • Developed and presented quality governance decks, facilitating clear communication of performance metrics. • Conducted Root Cause Analysis (RCA) for client escalations, driving effective resolution strategies. • Achieved significant process improvements, including restructuring over 50 SOPs to enhance operational efficiency.

Education

Bishop Johnson School and College
SSC
2005 — 2006
University of Allahabad
Bachelor of Commerce (B.Com.)
2008 — 2011
Bishop Johnson School and College
HSC
2007 — 2008

Skills

Brand Management
Marketing Strategy
Talent Acquisition
Direct Sales
Performance Management
Crm
Marketing Research
Sourcing
Management
Team Building
Financial Analysis
Spin Selling
Sales Management
Leadership
Team Leadership
Lead Generation
Accounting
Vendor Management
Computer Proficiency
Marketing
Competitive Analysis
Sales Operations
Market Research
Sales
Customer Satisfaction
Training
Analysis
New Business Development
Teamwork
Banking
Team Management
Recruiting
Retail
Relationship Management
Finance
Business Strategy
Problem Solving
Business Planning
Operations Management
Account Management

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