Chetan Mali
Senior Technical Writer | User-Friendly Documentation | Leader in Complex Projects | DITA, XML, Madcap Flare | Product Documentation | Online Help
- Role
- Senior Technical Writer at Finastra
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Chetan Mali
Accomplished Technical Writer with over 10 years of experience crafting clear and comprehensive documentation for various technologies across different industries; Automobile, Lifting equipment, Heavy machinery, IT, and FinTech. My proficiency spans DITA XML, MadCap Flare, and MS Office, complemented by certifications in Technical Writing. My approach blends technical precision with a commitment to clarity, ensuring that every document I create enhances usability and supports organizational goals.My achievements are:• Led the development of a technical training program for the Indian market, successfully doubling engagement and participation rates.• Recognized for creating a user-friendly application installation guide to a ‘Product Performance Tracking App’.• Acknowledged for producing detailed documentation for a new crane product in the European region.I can help organizations with the following services:• Software and Hardware Documentation• Product Documentation• Technical Training• Business and Technical GuidesI’m committed to supporting organizations in refining their communication and enabling teams through effective documentation. Let’s connect and collaborate.
Experience
Senior Technical Writer
Feb 2022 — Present · Pune, IN
Education
The M.S.M High School, Ahmedabad
Secondary School Administration/Principalship
2005 — 2008
Gujarat Technological University (GTU)
Bachelor's Degree, Mechanical Engineering
2011 — 2014
Gujarat Technological University (GTU)
Diploma, Mechanical Engineering
2008 — 2011
Skills
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Customer Service
- Creo
- Management
- Marketing
- Leadership
- Computer-Aided Design (Cad)
- Microsoft Word
- Strategic Planning
- Project Management
- Training
- Engineering
- Autocad
- Product Design
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