Chetan Kandpal
Associate Sales Consultant
- Role
- Senior Quality Specialist at Concentrix
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Chetan Kandpal
I am a dedicated professional with over 5 years of experience in customer services and…
Experience
Senior Quality Specialist
Mar 2022 — Present · IN
1) Contribute to the planning and development of compliance programs by tracking regulatory changes and conducting research on specific policies.2) Assist the compliance manager with conducting Voice audits to evaluate whether our practices and procedure adhere to current rules and regulations set by the client.3) Report and address compliance issues and create guidelines that will help us address and mitigate the risk/threats.4) Continuously looking for the new threats/un-ethical behaviour used by the employees to achieve their monthly targets.5) Creating advisories to make sure the employees constantly updated regarding new changes made on process.6) Looking at historical non-compliant data, to narrow down the categories on which the most non-compliance happens and taking sessions on weekly basis to mitigate the risk.7) Compliance awareness sessions are held every week with the Agents, Team Leaders, Managers to make sure new changes are implemented on priority.
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