Chetan Dutt
Enterprise Digital Infrastructure Leader | Telecom, Cloud & AI Connectivity | Government & Institutional Transformation | 20+ Years | State Enterprise Head – Himachal Pradesh
- Role
- State Enterprise Head at Jio
- Location
- Shimla, HP, IN
- LinkedIn followers
- 500 followers
About Chetan Dutt
I help Indian brands improve customer engagement, reduce messaging costs, and scale their customer experience programs using JioCX—Jio’s advanced CPaaS platform for Bulk SMS, RCS Business Messaging, API-based customer journeys, and enterprise-grade communication solutions.With 20+ years across Telecom, Digital CX, and Enterprise Solutions, I currently lead the Enterprise Business for Himachal Pradesh at Reliance Jio, driving PAN-India adoption for: • Bulk SMS (Transactional, OTP, Promotional) • RCS Business Messaging (Interactive Rich Media) • AI-driven customer journeys • Omnichannel integrations (SMS + RCS + Email + IVR + WhatsApp) • ILL, BB Max, Cloud & Enterprise ConnectivityI work directly with Universities, Retail, Healthcare, Manufacturing, BFSI, Ecommerce, Logistics, and Hotels to modernize their customer outreach using reliable, scalable Jio infrastructure.If your brand sends SMS per day, I can help you cut costs, improve delivery rates, and 4x your CTR using JioCX and RCS.DM me for: Free SMS Spend Audit Free RCS Mockup of Your Brand Message Industry-specific Messaging Templates Cost comparison: WhatsApp vs SMS vs RCS
Experience
State Enterprise Head
Aug 2023 — Present
Leading the Himachal Pradesh Enterprise Business with a total managed book size exceeding ₹100 crores across connectivity, digital infrastructure, security, and cloud-based solutions.
Education
Himachal Pradesh University
Master of Business Administration - MBA, Marketing/Marketing Management, General
Himachal Pradesh University
Mba, Management
2003 — 2005
Sainik School Sujanpur Tira
Senior Secondary, Science
1993 — 2000
Guru Nanak Dev University
Bachelor of, Information Technology
2000 — 2003
DAV College
Bachelor of Science
Indian School of Business
Stepping into Leadership, Organizational Leadership
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