Chetan Dubal
Senior Salesforce Business Analyst || 5x Salesforce Certified
- Role
- Senior Crm Process Analyst at bp
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Chetan Dubal
Senior Salesforce Business Analyst/Consultant with profound working experience in multiple domains viz, Utilities, Telecom & Healthcare.• Expert in Data Analysis, Strategic Planning & Process Optimization utilizing Process Discovery tools (ARIS, Murals) and Process Mining tools (Celonis, Kryon).• Proven Track Record in Business Growth & Improved Customer Experience.• Techno-functional consultant, working with bp as a CRM Process analyst handling multiple responsibilities - Serving as Global Change Advisory Committee (GCAG) Lead representing GBS India- Managing & training a team of Salesforce Super-Users- Upgrading CRM implementation from Siebel to Salesforce lightning- Driving Salesforce integration with a telephony solution, Genesys Cloud- Eliciting requirements, mapping as-is user journey & Process Discovery utilizing tools such as ARIS Connect, Murals- Defining data-driven strategic planning utilizing Process Mining tools as Celonis & Kryon.• Thorough experience in Business Analysis & Solution Designing on Trouble & Change Management in ITIL.• Extensive experience on OSS/BSS transformation projects in Telecom domain.• Strong Communication and Interpersonal Skills.
Experience
Senior Crm Process Analyst
Jan 2024 — Present · Pune, IN
Techno-functional consultant, working with British Petroleum(bp) as a Senior CRM Process Analyst handling multiple responsibilities - Eliciting Salesforce/Genesys requirements, mapping as-is user journeys & Process Discovery utilizing tools such as ARIS Connect, Murals- Defining data-driven strategic planning utilizing Process Mining tools as Celonis & Kryon.
Education
Sainik School Satara
Science
K. J. Somaiya Institute of Technology
BE, Computer
2007 — 2011
Skills
- Struts
- Java
- C++
- Testing
- Java Enterprise Edition
- Pl/Sql
- Siebel 7.x
- Eim
- Agile Testing
- Sql
- Hibernate
- Oracle
- Siebel
- Oracle Fusion Middleware
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