Chetan Chawla

About Chetan Chawla

3+ years of experience in data analytics, data science, and business strategy- Proficient in SQL, Python, Excel, Power BI, Tableau and statistical data analysis- Hands-on experience in machine learning and predictive analytics for business insights- Formerly at Apollo 247, driving actionable insights in healthcare analytics- Thrilled to contribute to MakeMyTrip\'s innovation in e-commerce, travel, and data science. Let’s connect and explore opportunities to solve problems with data-driven solutions!

Experience

1. Senior Business Analyst

   MakeMyTrip

   Jan 2024 — Present · Gurugram, IN

   Implemented dynamic pricing frameworks for hotels and flights, leveraging crawl data to benchmark competitors and identify best-priced inventory — increasing GMV.> Partnered with the revenue management team to optimize pricing in real time, which led to a 9–10% uplift in conversion on competitive routes and destinations.> Conducted pricing gap analysis on high-demand inventory, correcting overpriced hotels and flights — contributing to a 6% improvement in margins.> Performed root cause analysis (RCA) on flight cancellation spikes, uncovering operational inefficiencies and product gaps, leading to reduction in avoidable cancellations.> Delivered end-to-end product funnel analysis, identifying drop-offs across onboarding, search, and booking stages, and recommended fixes that improved funnel conversion.>Built automated dashboards to track pricing trends, cancellation rates, and funnel KPIs, reducing manual reporting effort by 80% and enabling faster leadership decision-making.>Collaborated with product, ops, and strategy teams to implement insights, directly impacting revenue growth and customer retention KPIs.

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology - BTech

  2017 — 2021