Chetan Chavan
Product Manager @ICICI Bank | Data Analytics | Wireframing | Prototyping | Excel | Canva | SaaS | Digital Marketing | CRM | Project Management
- Role
- Product Manager at ICICI Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Chetan Chavan
Result-driven Product Manager | Expertise in Trade Operations, Digital Product Strategy…
Experience
Product Manager
Apr 2023 — Present · Mumbai, IN
Trade Finance• Strategic Supervision: Monitored trade finance transactions monthly, analysing performance, error rates, TAT, and customer satisfaction. Leveraged Data Analytics to drive insights and improve operational efficiency.• Program Management: Led product-line programs, improving TAT from 67% to 77% through Project Management principles.• Continuous Enhancement: Improved processes with Excel, reducing outward remittance rejections from 26% to 10%, and enhancing bank guarantee processing.• Operational Proficiency: Conducted branch visits to address bottlenecks, improving TAT and rejection rates by 30% for 75% of underperforming branches, using Wireframing and Prototyping.• Customer Issue Resolution: Resolved 90+ trade finance complaints monthly, utilising Finacle CRM and customer relationship management practices, optimising issue resolution with UAT, and enhancing SaaS digital experiences.• Digital Product Strategy: Spearheaded initiatives to optimise digital trade platforms, leading to a 20% increase in user adoption and a 15% reduction in processing time for key transactions.• Product Training: Driving PAN India Trade Finance training initiatives, facilitating 80+ sessions monthly to improve workforce capability and compliance.
Education
Kendriya Vidyalaya
Kendriya Vidyalaya Ganeshkhind Pune
2004 — 2016
Savitribai Phule Pune University
Bachelor of Engineering - BE
2016 — 2020
Symbiosis Institute of Management Studies
Master of Business Administration - MBA
2021 — 2023
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