Chetan Bachate

About Chetan Bachate

Total 7.10 years as L2 Application Support Engineer, Support Coordinator, and Team Lead in Life Insurance, Banking, and Securitydomains.• Skilled in training and assisting customers, branch users, and developers, with expertise in solution delivery and documentation.• Proficient in building strong client relationships, team management, and gathering requirements.• Software Skill –-• Monitoring Tools: AppNomic, Dynatrace, Grafana, OEM, WebLogic, Batch Support.• CI/CD Pipeline Tools used: GitHub, Jenkins, CICD, Java Wrapper.• IDEs: VS Code, IntelliJ, Postman, Eclipse.• Ticketing Tools: Salesforce, ServiceNow, Jira, Solvo.• Log Analysis: Putty, Linux logs, JSON Formatter, Compare JSON, XML.• Databases: SQL, Oracle.• Testing: Unit Testing, Regression Testing, UAT Testing.• Additional Certification: ITIL, Scrum Master, OCI, Shell Scripting, Postman, Core Java, Advance Java,

Experience

1. Application Support Lead

   Accion Labs

   May 2023 — Present

   Team Management & Leadership• Led a team of 27 engineers, ensuring smooth operations and performance optimization.• Conducted one-on-one meetings for mentorship, conflict resolution, and team support.• Organized weekly meetings to discuss challenges, training needs, and process improvements.• Collaborated with Shift Leads to manage rosters, workload distribution, and backlog monitoring.Technical Support & Integration Assistance• Assisted customers with Veracode integrations (CI/CD pipelines, build systems, IDE plugins).• Troubleshot issues related to Jenkins, GitHub Actions, Azure DevOps, Jira, VS Code, and APIs.• Reviewed and corrected YAML scripts, agent configurations, and certificate issues.• Maintained detailed documentation and replicated issues before escalating to engineering.Case Management & Customer Coordination• Managed Static team cases, collaborating with CSMs and Engineering teams for resolution.• Conducted ticket audits, quality reviews, and cross-team knowledge-sharing sessions.• Organized monthly L3 & support team meetings for process improvements.• Prepared and presented weekly progress reports and monthly performance reviews.People & Performance Management• Conducted performance reviews, providing structured feedback to improve technical skills.• Approved timesheets for 28 engineers and ensured accurate payroll processing.• Supported engineers facing challenges and provide necessary training.• Monitored team availability during Indian holidays and updated shift rosters accordingly.Recruitment & Onboarding:• Conducted L2 interviews and evaluated candidates for recruitment.• Coordinated with IT & Admin teams for smooth onboarding and access provisioning.• Tracked training progress for new hires and provided updates to managers.

Education

• University of Mumbai

  BSC IT, BSC

  2015 — 2017