Chet Liew

About Chet Liew

25+ years of broad experience in IT Enterprise Architecture, Digital Transformation, Telecommunications, Technical Communication, Product Management/Marketing, Consulting, Systems/Business Analysis, QA Engineering, Project Management and Resource Planning, Requirements Analysis and Systems Administration for communications cloud services and business applications.Proactive practical implementation and upskilling in the design and execution on AI, GenAI, RPA, and Digital Labor on platforms such as Salesforce Data Cloud. Experience in understanding application of emerging technology across end to end business applications from CRM, through B/OSS, and down into Finance/ERP applications.Genuine interest in helping organizations successfully complete digital transformations that optimize customer and partner experiences using the latest cloud-based technologies to produce successful outcomes from the C-Suite to the end user. Regular business development through program management interaction with CTO/CIO.Proven record of working with Tier 1/key customers and Engineering, Sales, Support, Documentation, Training teams on mission-critical projects including enterprise implementations of BSS, OSS, ERP, CRM, Fulfillment/OSS and Middleware systems. Multiple successful requirements analysis, development, testing, go-to-market, launch and implementation product development cycles. Skilled technical communicator and presenter.Experience in Communications (B/OSS), Healthcare, Biotechnology, Internet/Web, Travel and Tourism, Consumer Products industries, Amazon Vendor Central, Fitness IoT, Cryptocurrency, and cloud technologies.MBA (University of Oregon June 2017)BSc (UCLA June Microbiology and Molecular Genetics, Classical Civilizations (double major), Philosophy (minor)Specialties: Gen AITelecommunications/Digital Service ProvidersEnterprise Architecture & IntegrationTMForumOrder ManagementCSP BSS and OSSProduct Management/OwnerRequirements AnalysisSalesforce Sales Cloud, Service Cloud, Communications Cloud, Revenue CloudServiceNow CSA (ITSM, CMDB, TMT, SOMT)Field Service ManagementOracle Communications ApplicationsCloud DevOps / Release ManagementTechnical Writing & TrainingQuality Assurance/ Quality EngineeringRFP/Vendor NegotiationsVMsUnix AdministrationResource, Hardware, and Project ManagementOffice Suite, Google SuiteiOS, AndroidAdobe FrameMaker, Acrobat Pro, DreamWeaverAuthor-ItJD Edwards ERPGIT, SVN Source ControlAgile (Confluence, JIRA, Certified ScrumMaster)Languages: Mandarin, Spanish, German

Experience

1. Principal Solutions Architect

   Netcracker Technology

   Aug 2025 — Present · Bend, OR, US

Education

• UCLA

  BS Double Major, Classical Civilizations

  1994 — 1999

• King's College London

  JYA, Junior Year Abroad (Microbiology & Classical Civilizations)

  1997 — 1998

• UCLA

  Minor, Philosophy

  1994 — 1999

• De Anza College

  Continuing Education, Communications, Statistics, Life/Health Sciences, Psychology

  2005 — 2007

• University of Oregon Lundquist College of Business

  Master of Business Administration (MBA), Oregon Executive MBA

  2015 — 2017

• UCLA

  BS, Microbiology & Molecular Genetics

  1994 — 1999

Skills

• Software Development
• Unix
• Oracle Applications
• Crm
• Confluence
• Corporate Social Responsibility
• Social Media Marketing
• Philosophy
• Soa
• Agile Methodologies
• Technical Documentation
• Jira
• Saas
• Community Outreach
• Molecular Genetics
• Microbiology
• Curling
• Oracle
• Requirements Analysis
• Cloud Computing
• Ice Hockey
• Product Marketing
• Vmware
• Product Management
• Enterprise Software
• Software Documentation
• Solution Architecture
• Soccer
• Wikis
• Cloud Applications
• Corporate Communications
• Customer Relationship Management (Crm)
• Product Development
• Non-Profit Volunteering
• Integration
• Quality Assurance
• Entrepreneurship
• Business Ethics
• Erp