Cheslyn Dsylva
Sr. Group Manager Operations at WNS Global Services
- Role
- Sr Group Manager AVP Operations at WNS
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Cheslyn Dsylva
Graduated from Mumbai in Psychology & Sociology - Diploma in Travel & Tourism while…
Experience
Sr Group Manager AVP Operations
Jan 2021 — Present · IN
Education
IAFD
Travel & Tourism
2000 — 2001
IATA
IATA
2000 — 2001
St. Andrews College - Bandra
B.A. & HSC
NIIT
Diploma
2000 — 2000
St. Thomas High School
SSC
1993 — 1994
Skills
- Call Centers
- Analysis
- Vendor Management
- Performance Management
- Crm
- Powerpoint
- Microsoft Excel
- Team Management
- Process Excellence
- Mis
- Employee Engagement
- Workforce Management
- Airlines
- Sla
- Excel
- Account Management
- Iso
- Hiring
- Business Process Improvement
- Change Management
- Data Analysis
- Contact Centers
- Process Management
- Process Improvement
- Offshoring
- Customer Satisfaction
- Transitions
- Transition Management
- Forecasting
- Management
- Customer Relations
- Project Management
- Outsourcing
- Bpo
- Quality Assurance
- Service Delivery
- Problem Solving
- Business Analysis
- Mentoring
- Billing
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