Cheshta Narula
Client Service @汇丰
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WORK HISTORY
Client Service @汇丰
Leeds, GB
EDUCATION
University of Leeds
Master's degree
Cfa institute
Candidate for CFA LEVEL 1
GGSIPU
B.com(H)
ABOUT CHESHTA NARULA
Dedicated client solutions professional with a proven track record of transforming customer experiences in banking operations at HSBC. I combine analytical problem-solving with empathetic customer service to deliver exceptional results, managing relationships with 500+ premium banking clients while maintaining a 90% first-call resolution rate. My passion lies in creating efficient processes and delivering innovative solutions. Through strategic leadership of cross-functional initiatives, I\'ve successfully reduced administrative workload by 30% and improved team efficiency by 10%. I believe in the power of data-driven decision-making and collaborative problem-solving to enhance both customer satisfaction and operational effectiveness. Armed with an MSc in Management from the University of Leeds and hands-on banking experience, I approach challenges with a unique blend of theoretical knowledge and practical expertise. What excites me most is developing scalable solutions that not only solve immediate customer needs but also drive long-term business growth. Core Strengths: Strategic Problem-Solving & Process Optimization Cross-Functional Team Leadership Data-Driven Decision Making Customer Experience Enhancement Risk Management & Compliance Currently focused on driving excellence in client solutions while exploring innovative ways to enhance banking operations. Always open to connecting with professionals passionate about customer success and operational excellence!#ClientSolutions #CustomerSuccess #Banking #Operations #ProcessImprovement #Leadership
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