Cheryl Raugh

About Cheryl Raugh

I create order out of chaos!I am an experienced customer facing project manager with in-depth experience in managing the implementation of large scale and complex cross-discipline projects in technical environments. I possess diverse industry knowledge which spans planning, design, installation and operational integration disciplines.Key attributes include PMP expertise and business unit knowledge in implementing and achieving customers\' strategic business goals via new and existing technology while ensuring a positive impact on financial, technical, and operational metrics.Leadership Competencies• Strategic Planning & Execution • Cross Functional Project Execution• New Product Development & Introduction • Quality and Productivity Improvement• Process Development & Re-Engineering• Collaborative Consensus Builder• Customer Service and results oriented • Managing Realistic Stakeholder Expectations• Savvy & intuitive • Anticipates issues to mitigate impacts

Experience

1. Service Delivery Manager

   Cisco

   Apr 2022 — Present · Delray Beach, FL, US

   Business owner for the Verizon Wireline MSE (Multi-service Edge), and legacy PIP, SES, Public IP, FiOS LCR, & fXO accounts.• Provide input to account team and renewals for the Master Service Agreement renewal.• Manage the Thousand Eyes deployment.• Manage the Cisco Secure Client VPN project.

Education

• North Carolina State University

  Bachelor of Science (BS), Industrial Engineering

  1983 — 1987

• Meredith College

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  1992 — 1995

Skills

• Pmp
• Vendor Management
• Internet Protocol (Ip)
• Telecommunications
• Voice Over Ip (Voip)
• Wireless
• Voip
• Ip
• Business Process Improvement
• Integration
• Troubleshooting
• Testing
• Mobile Devices
• Process Improvement
• Cross-Functional Team Leadership
• Project Management
• Cloud Computing
• Program Management
• Wireless Technologies
• Product Management