Cheryl Caperna

HR Associate-benefits @South Jersey Industries

Folsom, NJ, US

Work closely with Accounts Payable and Cash Management teams, and external vendors to ensure seamless administration and payment of benefit invoices, troubleshooting and resolving billing discrepancies in partnership with the Accounting Department and benefit vendors-Review, code, and reconcile health and welfare benefit-related invoices for timely payment to benefit vendors, including generating system reports to create bills for processing and payment.Identify and implement opportunities to streamline processes and create efficiencies as the business evolves-Gather and analyze claim data for annual plan renewals, rate cases, labor negotiations and preparation of the next year’s budget-Support the annual Benefits Open Enrollment planning, communications, and administration. As needed, audit benefit elections to ensure completeness and accuracy in our Human Resource Information System-Maintain benefit files and documented internal processes to ensure completeness and accuracy; Assist with research for and response to internal/external audit and compliance requests-Serve as a point of contact for Benefits Department for employee questions posted in HR’s Service Center. Troubleshoot cases by responding where possible, providing outstanding and responsive customer service. As needed, elevate the questions to other members of the Benefits team to ensure employees are well served-Develop effective relationships with business leaders and employees, as well as a deep understanding of the business and culture, to connect talent acquisition efforts to the business strategy.·During Open Enrollment season, provide support as needed on developing/updating communication materials, responding to teammate questions, and partnering with vendors to ensure a successful new year transition-Assist with the planning and execution of the wellness program-annual events such as onsite biometric screenings, blood drives, wellness week, employee engagement activities etc.

Neumann University

Bachelor of Arts

Villanova University

Certificate