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Cheryl Mitchell

Sr Manager, Customer Experience Insights @Rogers Communications

Toronto, ON, CA
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2018 — Present

Sr Manager, Customer Experience Insights @Rogers Communications

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Toronto, ON, CA

EDUCATION

N/A

Wilfrid Laurier University

Communication Studies

SKILLS

Collaborative Problem SolvingIntegrated MarketingStrategic Brand PositioningMulti-Channel MarketingSalesCustomer InsightConsumer InsightSales ManagementStrategic PartnershipsSenior Stakeholder ManagementMarket PlanningMarketing ResearchProgram DevelopmentSegmentationDirect MailMarketing CommunicationsMarketingLeadershipProduct MarketingMarketing StrategyDirect MarketingB2b MarketingAdvertisingTelecommunicationsMarketing ManagementProduct DevelopmentCustomer AcquisitionCrmStrategyCustomer ExperienceCross-Functional Team LeadershipStrategic PlanningInternet ServicesCustomer RetentionProgram ManagementDigital MarketingForecastingCompetitive AnalysisCreative Direction

ABOUT CHERYL MITCHELL

Customer-focused insights professional with a passion for results, identifying opportunities and influencing strategy throughout the customer lifecycle, including: • Customer experience measurement and insights • Multi-source analytics delivering strategic consumer insights • Segmentation framework development and implementation • Collaborative project management • Creative problem-solving • Quantitative and qualitative analysis • Holistic view of customer acquisition and retention

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Cheryl Mitchell — Sr Manager, Customer Experience Insights at Rogers Communications in Toronto, ON, CA | Unifers