Cheryl P. Friedman
Relationship Management ✦ Project & Program Management ✦ Connect 4 Wizard ✦ I build deep professional relationships to facilitate collaboration, accomplishment, and client satisfaction
- Role
- Enterprise Customer Success Manager at Anthology Inc
- Location
- Englewood, CO, US
- LinkedIn followers
- 500 followers
About Cheryl P. Friedman
For over 20 years, I’ve led customer success through a strategic, relationship-driven…
Experience
Enterprise Customer Success Manager
Dec 2022 — Present · Denver, CO, US
My role as an Enterprise Customer Success Manager is multifaceted and requires a blend of strategic planning, data analysis, and hands-on customer interaction. By shaping customer success strategies, fostering strong relationships with high-value enterprise clients, and aligning cross-functional teams, I ensure that customers realize maximum value from their investment. Building and maintaining strong customer relationships. This involves regular communication to understand their evolving needs and how our products can continue to support their success.Offering strategic advice to customers on how to best utilize our products, including recommending features or actions that can lead to better outcomes. Acting as the liaison between the customer and the internal teams, conveying customer feedback to help shape product improvements and future development.Identifying opportunities for contract renewals, upselling, or cross-selling services or products that would benefit the customer\'s business.Addressing and resolving any issues or challenges customers face in using the product, often coordinating with support or technical teams to ensure a smooth experience.
Education
Colorado State University
Bachelor of Science - BS
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