Cheryl Fishbon

About Cheryl Fishbon

I am a trusted advisor and leader for global technical teams implementing the transformation of organizational changes while aligning a high adoption rate for employees. Leading with over a decade and a half at Spectrum, my tenure has been marked by a steadfast dedication to fostering a culture of service excellence within the telecommunications landscape.Contact me @ 32••••••27CORE COMPETENCIES:|Change Management Leadership |Organizational Development Management| Strategic Planning | Coaching | Training & Development | KPI Performance | Prosci/Adkar | HR Compliance|CAREER HIGHLIGHTSWith 20 direct reports, achieved top 10% year over year for 5 years including attaining the #1 position (earning Silver Award many quarters) nationally amongst 274 peers. While implementing the deployment of technical change to increase the transactional performance of TV/video streaming, internet, and phone services. I exceeded established corporate KPI goals by > 120% to 225%. Hired as Global Management Consultant to the new CEO of Iron Pond Films (Beijing/Hollywood). Provided critical thinking on establishing organizational plans, detailed breakdown of duties/tasks, and ongoing consultation for the organization\'s goal/issues/challenges. Entrusted as a change management consultant to work closely with the CEO instituting 3 separate divisions into one fully functioning highly profitable organization that interacted with China warehouses and factories in Mexico and Egypt. Developed interactive websites for a new stream of E-commerce revenue. Recruited to Hewlett Packard in Houston, Texas to serve as organizational change management expert with responsibility to design a KM system used by 25 global product managers & 14 software development engineers designing the initial concept project ‘One Stop Shopping’ with $18 million in new global revenue. Developed a sales training division for Launchpad Communications that consistently maintained 200% to 525% over established sales goals. Consequently, designed innovative instructional training curriculums that 1) Maintained a < 1% turnover rate; and 2) Increased sales by $10 million annually. Created $4 million in revenue designing high-quality E-learning courseware to train beta customers and consultants. Significantly increased market share by changing the focus of the consulting firm to generate new revenue. Developed a new public relations campaign that attracted $75 million in venture capital interest. Contact me at C••••••••@gmail.com for any Change Management leadership opportunities.

Experience

1. Supervisor Technical Digital Media Customer Care Sales Coaching Training New Business

   Spectrum

   Nov 2009 — Present · Los Angeles, CA, US

   Provide leadership, guidance and direction to customer care organization of Fortune 50 telecommunications company with a focus on quality, service delivery metrics, compliance and staff development. Interview and hire new talent. Enrich the day to day experiences of those in leadership and those servicing multiple million clients in extremely high volume call center of 450 inbound call representatives maximizing customer satisfaction and loyalty while increasing core product sales. Exceptional coaching, motivation, and performance development skills used to drive and exceed KPI corporate goals for Television, Video, Mobile Applications, and Internet Services.

Education

• Cambridge College

  Masters Degree in Management, Management, Organizational Development, Marketing, Ecommerce

  1993 — 1995

Skills

• Business Strategy
• Account Management
• Change Management
• Organizational Development
• Drive Team Sales Performance
• Operational Excellence
• Business Process Improvement
• Hiring/Firing
• Leadership
• Sales Management
• Negotiation
• Retail
• B2b
• Cross-Functional Team Leadership
• Marketing Strategy
• Business Process
• Customer Service
• Training
• Customer Satisfaction
• Call Center Development
• New Business Development
• Personnel Management
• Employee Relations
• Strategic Planning
• Strategy
• E-Commerce
• Call Centers
• Business Development
• Product Development
• Human Resources
• Organizational Reengineering
• Executive Coaching
• Executive Management
• SEO
• Sales
• Conflict Management
• Management
• Team Building
• Program Management
• Networking