Cheryl Burdick
Director, Business Support Operations @Gerber Life Insurance Company
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WORK HISTORY
Director, Business Support Operations @Gerber Life Insurance Company
Fremont, MI, US
EDUCATION
Baker College Business and Corporate Services
N/A, Business Management
SKILLS
ABOUT CHERYL BURDICK
I have worked at Gerber Life Insurance since 1991! In my current role, I provide proactive operational and strategic insight and planning related to WFM, speech analytics, as well as systems quality testing and troubleshooting of all contact center technologies. Strategic partner to IT and Operations business groups on behalf of the Contact Center to ensure key metrics and deliverables are met. I have literally “grown up” with Gerber Life Insurance, many roles along the way and obtaining my PMP, LSSBB and CTFL designations.Specialties: Call center technology and telephony server structures, Project Management, Program Management, Speech Analytics, Software Testing and Quality Assurance.
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