Cheryl Bryant
Associate Director, Client Relationships & Operations | Expert in Customer Relationships, Organizational Development and Business Growth
- Role
- Associate Director, Client Relationships and Operations at Inseption Group
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Cheryl Bryant
At inSeption Group, client satisfaction is our cornerstone, and as a Senior Manager in Client Relationships, I play a pivotal role in ensuring our partners\' success and contentment. My competencies include advanced customer service, process consulting, and adept conflict resolution, which have been instrumental in fostering robust client connections and driving corporate growth. With a background managing medical writing teams and overseeing significant revenue-generating projects, I have honed skills in proposal development and attention to detail. Our team exceeded revenue goals, managed 150 active projects, and achieved substantial account growth by adopting a holistic approach that resonates with my belief in leading with dedication and a commitment to excellence.
Experience
Associate Director, Client Relationships and Operations
Feb 2025 — Present
Cultivate and manage strategic relationships with key clients by understanding their business goals, challenges, and evolving needs. Serve as the primary point of contact, ensuring prompt, clear communication and resolution of client inquiries and requests. Identify and pursue opportunities for account growth, partnering with sales to drive revenue and expand service offerings. Act as a trusted advisor, aligning internal resources to proactively meet client expectations and deliver exceptional service. Partner with cross-functional teams to resolve client issues, streamline workflows, and ensure timely delivery of solutions. Track customer satisfaction metrics and feedback, leveraging insights to improve processes and enhance the overall client experience. Support corporate operations by streamlining internal processes, enhancing cross-departmental coordination, and contributing to strategic planning initiatives that drive organizational efficiency and scalability.
Education
Wake Technical Community College
Associate of Applied Science, Dental Hygiene/Hygienist
East Carolina University
Bachelor of Science (BS), Hospitality Administration/Management
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