Cheryl Obremski
Customer Experience Program Manager | Customer Success & Enablement | Program Management | Providing Exceptional Customer Experiences
- Role
- Customer Experience Program Manager at Zayo Group
- Location
- Kingston, PA, US
- LinkedIn followers
- 500 followers
About Cheryl Obremski
I am recognized as an impactful and data-driven Customer Success Leader with agility across industries and improving client satisfaction and retention for start-ups to Fortune 500 companies, delivering improved service levels. Examples of my customer success / experience prowess follow: Oversaw multiple books of business that saw over a 90% re-contract rate and sub 3% churn rate. Led multiple high-stakes, cross-functional projects/programs for companies that secured over $30M in revenue. Analized VoC data and created programs for multiple organizations that drove increases in NPS and cSAT scores by at least 10%. Revamped numerous internal processes that increased time-to-value for customers and conserved internal resources resulting in revenue growth.**Core Competencies** • Customer Experience Strategy • Customer Success & Advocacy • Relationship Management • Sales Enablement •Cross-Functional Team Leadership • Voice of Customer • Systems Thinking • Data Analysis • NPS & CSAT Metrics I am actively seeking a new opportunity where I can contribute my extensive knowledge of the customer success and experience to assist companies in renewing, retaining, and growing their customer base. I am open to learning about new remote opportunities and am happy to send my resume. Please email me at C••••••••@gmail.com or contact me directly at 57••••••00. In my spare time, you can find me hiking the beautiful trails in NE PA, teaching/practicing yoga and meditation or reading fiction.
Experience
Customer Experience Program Manager
May 2024 — Present
Education
Wilkes University
Master of Business Administration (M.B.A.)
2013
King's College
Bachelor of Science - BS, Business Administration
King's College
Bachelor of Arts - BA, English
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