Cheryl Ampel
VP Finance, Operations, and HR @Atlanta Audio & Automation
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WORK HISTORY
VP Finance, Operations, and HR @Atlanta Audio & Automation
Business owner with expertise in business and fiscal management, operational management, and team leadership. Well-versed in customer service and support, project management, purchasing and supply management, digital marketing, vendor negotiation, technology, and all aspects of human resources Created all budgeting, finance, and accounting operations including accounts payable, accounts receivable, invoicing, sales forecasting, management reporting, payroll, and taxes for $3.5M business Supervised field operations and installation teams monitoring project scheduling and time management, resource management, record keeping and project documentation, employee training, and issue resolution Launched an outsourced customer service model for 24/7 support using tools such as Zendesk, Slack, and PagerDuty increasing service revenue 50% year over year and increasing customer satisfaction and support Negotiated contracts with vendors and suppliers including pricing, improving day-to-day processes, supply chain management, and renewals resulting in cost savings for freight and product costs of over 10% Built operational and inventory management procedures to increase efficiencies in field operations and reduced cost of inventory over 20% Designed and constructed 2 retail design centers displaying current consumer technology trends including managing all subcontractors, designers, 3rd party vendors, permitting and licensing Established and monitored key metrics for client profitability, profit margins, customer satisfaction, and employee productivity Implemented human resource procedures using best practices for hiring, employee policies, company handbook, performance reviews, and administered all employee benefit programs for staff of 20 Managed digital marketing campaigns including SEO and keyword research, email campaigns, and social media reducing expenses over 30% while increasing qualified leads by 25%
EDUCATION
Ithaca College
BS
Pace University - Lubin School of Business
Master of Science - MS
KSU Community and Professional Education
Certificate
SKILLS
ABOUT CHERYL AMPEL
Dynamic, charismatic accounting and finance professional with excellent interpersonal…
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