Cheryl Sons
Telecom Operations Specialist at Genesys
- Role
- Telecom Operations Specialist at Genesys
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Cheryl Sons
License Activation File generation for Genesys Premise based products and third party products.
Experience
Telecom Operations Specialist
Nov 2023 — Present · Indianapolis, IN, US
Work with customers and providers to facilitate customer number porting and purchasing
Education
Ball State University
Bachelor of Science (B.S.), Telecommunications - Radio and Television, Theatre
1983 — 1987
Skills
- Purchasing Processes
- Pre-Sales
- Process Flow Documentation
- Voip
- Third Party Vendor Management
- Customer Experience
- Software Support - Annual Renewal Billing
- Telephony
- Sales Order Processing
- Solution Selling
- Enterprise Software
- Bartending
- Microsoft Dynamics Gp
- Call Centers
- Unified Communications
- Flexibility
- Sip
- Managed Services
- Software Licensing Management
- Event Assistance
- Sales Administration
- Telecommunications
- Ivr
- Saas
- Salesforce.com
- Order Management
- Customer Support
- Video Production
- Long-Term Customer Relationships
- Contract Review and Management
- Vendor Management
- Account Management
- Customer Service
- Microsoft Office
- Microsoft Dynamics Ax
- Contact Centers
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