Cheryl Patterson

Visionary strategy, operations and product leader with 25+ years of experience

Role
Director Senior Director Strategy, Operations, and Product Leadership at Optum
Location
Minneapolis, MN, US
LinkedIn followers
500 followers

About Cheryl Patterson

Passionate leader with 25+ years of experience in driving strategy, managing operations…

Experience

  1. Director Senior Director Strategy, Operations, and Product Leadership

    Optum

    Oct 2005 — Present · Eden Prairie, MN, US

    Over two decades, led transformational initiatives across product, operations, interoperability, and strategic planning. Served drove enterprise-wide alignment, innovation, and execution across diverse portfolios.• Directed enterprise operations, workforce planning, and financial oversight for global teams, managing $360M in revenue and 1,800+ employees.• Spearheaded interoperability strategies across UHG, securing funding and implementing scalable platforms aligned with regulatory mandates.• Led full product lifecycle management for healthcare technology solutions, integrating emerging technologies and optimizing ROI.• Championed AI adoption and digital transformation to enhance productivity, streamline workflows, and accelerate innovation.• Designed and launched digital collaboration spaces (SharePoint, Viva Engage) to foster team knowledge sharing, streamline communications, and support AI project and tool adoption; coordinated messaging, status updates, and key event communications for executives and cross-functional teams.• Managed executive communications, strategic planning, and organizational change initiatives.• Defined and executed MBOs, KPIs, and capacity models to drive performance and accountability across business units.• Oversaw vendor partnerships, clinical data implementation, and cross-functional collaboration between engineering and clinical teams.• Built and managed global teams, ensuring alignment with business objectives and fostering a culture of continuous improvement.• Oversaw client relationships and data operations for 70+ commercial clients with membership ranging from to 2M+; managed a $5M multi-phase software development project and a $45M+ claim processing system conversion. • Contributed to the design and implementation of new products and services to meet government mandates, including reporting standards, client-facing portals, and implementation frameworks.

Education

  • Loras College

    BA, Double Major - Early Childhood & Elementary Education

    1987 — 1992

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Cheryl Patterson — Director Senior Director Strategy, Operations, and Product Leadership at Optum in Minneapolis, MN, US | Unifers