Cheryl MacDonald
Head of Engineering - Intelligent Automation @Lloyds Banking Group
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WORK HISTORY
Head of Engineering - Intelligent Automation @Lloyds Banking Group
Technical lead for Data Science and Software Engineering of the Intelligent Automation (IA) Platform with a focus on combining automation with customer insight, machine learning and AI to enable better digital conversations with customers.Our products include Virtual chat, Natural Language Processing (NLP), Robotics Process Automation (RPA), Telephony Insights, Document Processing and Generative AI.
ABOUT CHERYL MACDONALD
An experienced technology leader capable of building strong and highly capable teams to deliver quality software on time and on budget. Having worked across a number of different organisations (software companies, dotcom start-ups, in-house teams, digital agencies, enterprises) I bring together the best practices and disciplines from this experience to incorporate into my management style. My specialisations include- Leadership and change management- Building strong and highly productive technology teams- Lean, Agile and Scrum methodologies for optimum team empowerment and effectiveness- DevOps, Continuous delivery, AWS & Cloud- Microsoft, open-source, microservices, SaaS, big data, ecommerce, CMS
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