Cheryl Hill

Implementation Coordinator @Dialect Communications

Gateshead, GB

At Dialect Communications, I coordinate the seamless integration of our front and back office solutions for clients in the Payments and FinTech sectors. I serve as the primary implementation contact, guiding clients through the onboarding process to establish effective customer support services tailored to their unique requirements.Key strengths:Manage comprehensive document procurement processes, ensuring all necessary information is collected for successful service implementationOversee thorough training programmes for support agents, creating customised knowledge bases aligned with client protocolsOrchestrate smooth transition to live operations, coordinating multiple stakeholders to meet launch deadlinesWorking with our award-winning team of experts, I help clients elevate their business operations through frictionless customer support solutions. My meticulous approach to implementation planning creates confidence among stakeholders while establishing the foundation for long-term service excellence. I apply my strong project management capabilities to ensure all technical and operational requirements are fulfilled before go-live, maintaining Dialect\'s reputation for quality in the specialised FinTech and Payments sectors.

The Manchester Metropolitan University

Philosophy