Cheryl Gould
Customer Care Global Operations Manager
- Role
- Customer Care Global Operations Manager at Wix
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Cheryl Gould
Experienced Manager with a background in Strategic Operations & Planning, Sales, People Leadership, and Customer Success in tech.
Experience
Customer Care Global Operations Manager
Jun 2021 — Present · US
Strategic partner with Customer Care Payments Management team. Ensures Payments team\'s vision/ roadmap is aligned with Customer Care department and Wix goals. Identifies blockers and dependencies within projects, and create plans of action to overcome them. Establishes documentation, project plans, communications, and other needed artifacts for effective cross-functional team collaboration. Tracks development and team progress and make informed prioritization decisions. Has a high-level understanding of parallel efforts across the company.
Education
Austin Community College
General Studies
2010 — 2013
Midwestern State University
General Studies
2005 — 2007
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