Cheryl Cosgrove

Senior Client Success Manager @Aptitude Software

London, GB

As a Senior Client Success Manager at Aptitude Software, I work at the intersection of enterprise technology and human connection, supporting our clients in the subscriptions and finance sectors to achieve lasting success through trusted partnership.I lead relationships with some of the world’s most recognisable enterprise brands, acting as a strategic advisor and advocate for their goals. My role goes beyond delivering solutions, it’s about understanding the people behind the business, aligning with their vision, and helping them navigate transformation with clarity and confidence.With a focus on building deep, collaborative relationships, I ensure our clients feel supported, heard, and empowered to get the most out of Aptitude’s products. Whether it’s optimising recurring revenue streams or managing financial complexity at scale, I partner with clients through every milestone from onboarding to renewal and beyond.What I bring to the role:A people-first mindset that prioritises empathy, communication, and collaboration.Experience managing complex enterprise accounts across diverse time zones and teams.A track record of delivering measurable impact through strategic planning, data-driven insight, and hands-on support.A passion for helping others grow, whether it\'s clients, colleagues, or the wider team.

University of Chester

Mental Health Nursing BSc, Psychiatric/Mental Health Nurse/Nursing

Riverside College Widnes & Runcorn

Distinction, HE Diploma Health and Social Care

Grange Compr

GCSE, GCSE