Cheryl Dannen

About Cheryl Dannen

Principal Business Analyst and entrepreneur with extensive experience driving business transformation, process improvement, and strategic execution across complex, cross-functional organizations. Results-oriented, high-energy, and self-motivated, with a proven ability to identify operational gaps, define business needs, and deliver scalable solutions that improve performance and customer outcomes.Experienced in partnering with executive stakeholders, operations leaders, and delivery teams to gather and translate business requirements into clear functional specifications, optimized workflows, and actionable roadmaps. Skilled in analyzing problem areas, assessing risk, documenting current and future-state processes, and ensuring alignment between business objectives and implementation plans.Core strengths include business process optimization, requirements elicitation, stakeholder management, change enablement, and supporting enterprise initiatives from strategy through execution. Recognized for building strong relationships across teams, driving consensus, and delivering measurable results in dynamic environments.MBA in Strategic Innovation and Competitive Intelligence from the University of California, Irvine – The Paul Merage School of Business.

Experience

1. Principal Business Analyst

   Sapiens

   Jan 2023 — Present

   Lead functional requirements elicitation and documentation for Sapiens workers’ compensation solutions, translating client business needs into detailed workflows, functional specs, and configuration-ready requirements.Partner with carriers, TPAs, and claims operations stakeholders to optimize end-to-end processes across claims intake, benefits administration, medical management, billing, and regulatory compliance.Drive functional design and system configuration support by defining business rules, coverage logic, claims workflows, and operational scenarios within the Sapiens platform.Serve as a client-facing strategic advisor throughout implementation and enhancement initiatives, ensuring alignment between business objectives, user adoption, and measurable operational outcomes.Act as the primary liaison between business teams, product owners, and delivery resources, managing scope, validating requirements, supporting UAT, and ensuring successful deployment of workers’ comp system improvements.

Education

• University of Southern California

  Bachelor of Science, Athletic Medicine/Kinesiology

  1996 — 2000

• University of California, Irvine - The Paul Merage School of Business

  Master of Business Administration (M.B.A.), Masters of Business Administration

  2006 — 2009