Cheryl Allen

About Cheryl Allen

A highly accomplished HR Professional with 9 years of Managed Service Provider (MSP) relationship management experience of a VMS program for assigned clients’ contingent workforce. Extensive HR Generalist experience in recruitment and sourcing, staff development, employee relations, conflict resolution, records management, policy development, and legal compliance.Reputation for exceeding company goals through work ethics focused on internal and external customer satisfaction.Key skills:• Strong skills in program/project management and building relationships to provide exceptional customer service. Highly developed influencing skills combined with the ability to manage a diverse client base. Quick learner of required program software to train client users. A team player with strong interpersonal and communication skills.Key Accomplishments:TRUIST 90% success rate of hires of candidates recommended for second interview and/or hire. Developed pre-start process for new contractors to check login capability prior to ‘first day’ to insure successful login to begin training.DCR Workforce/Workspend• Managed VMS program to secure renewal of annual $5M contract after initial 2015–2017 contract period. • Fostered use of VMS by 30% during first year of contract through effective management of MSP process. Co-presented Quarterly Business Reviews with Regional Manager. Created the COUPA CW Quick Reference procedures manual for engagement m••••••••@yahoo.com83••••••74

Experience

1. Sr Client Services Representative

   Pinnacle Technology

   Jul 2023 — Present · NJ, US

   Co-manage client relationships with Recruiters of Pinnacle Technology, a staffing firm that source candidates for direct hires and contingent workers for clients in manufacturing, agriculture, shipping/receiving, and financial technology industries. Provide administrative support to Recruiters to schedule candidate interviews and initiate onboarding. Coach candidates to prepare for video or in-person interviews Coordinate with Recruiters to ensure candidates research clients and review job description prior to interview Serve as a liaison to resolve work or performance issues of employees on assignment.

Education

• University of Houston

  Bachelor of Science, Human Resources Management

Skills

• Training
• Recruiting
• Organizational Development
• Management
• Strategic Planning
• Staff Development
• Public Speaking
• Teaching
• Employee Relations
• Customer Service
• Hiring
• Event Planning
• Team Building
• Social Media
• Teamwork
• Human Resources
• Microsoft Office
• Resume Writing
• Time Management