Cheryl Abazia

About Cheryl Abazia

Highly results driven and goal focused collaborator. Highly engergized, positive motivator. Focused on providing client centric management resulting in customer satisfaction. Ability to anticipate client needs and provide direction to staff to address these needs. Focused on utilizing best practices in order to provide a high level of service. Reputation as a dedicated, client focused manager.Specialties: Collaboration, Integrity, Confidence, Customer Advocate

Experience

1. Client Manager Implementation Manager

   CDK Global

   Jul 2004 — Present · CA, US

   Managing the Implementation of CDK computer systems in Automotive Dealerships in order to profitably operate their business. CDK provides a highly customized software set designed to handle all business needs of Automobile Dealerships. CDK software packages include integrated applications for CRM, Payroll, Accounting, Parts Inventory and Invoicing, Service Repair Order Invoicing, Finance & Insurance Contracting. In this role, I manage a team of Business Solution Consultants who provide the on-site implementation of our services. Project implementations which I manage range in size and can be comprised of very large implementations (multiple dealership locations and hundreds of users). My primary responsibility is to oversee the Customer Relationship throughout their Implementation. I have also participated in many corporate wide pilot projects. I have also completed the Women Unlimited Lead Program. I am recognized for excellent client engagement as well as strong analytical skills. Additionally, I am highly respected for excellent presentation and communication skills. I maintain a high degree of consciousness for providing our customers with world-class service. Often times this requires a great deal of influence in garnering participation from others within CDK as well as client participation in order to achieve successful results.

Education

• University of Cincinnati

  Business Administration and Management, General

Skills

• Account Management
• Change Management
• Cross-Functional Team Leadership
• Adp Payroll
• Integrated Marketing
• Contract Negotiation
• Selling
• Product Marketing
• Confidence Building
• Team Building
• Management
• Integrity
• Leadership
• B2b
• Training
• Customer Satisfaction
• Customer Engagement
• Business Process Improvement
• Passion for Quality
• Customer Relationship Management (Crm)
• Call Centers
• Business Development
• Crm
• Sales
• Client Advocate
• Operations Management
• Automotive
• Sales Operations
• Customer Retention
• Customer Service
• Group Collaboration
• Coaching
• Business-to-Business (B2b)
• Collaboration
• Process Improvement
• Product Management
• Team Leadership