Cher W K
Business Analyst Iii @Blue Cross of Idaho
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WORK HISTORY
Business Analyst Iii @Blue Cross of Idaho
Operational Performance & Implementation – BA (5/2024 – Present)- Promoted to Program Lead for the Local Operations Scorecard (LOS) Governance Council, ensuring compliance with association performance standards- Lead process improvement efforts, manage FRD fallout, track MTM/PG metrics, and oversee TriZetto issue resolution- Create and deliver performance dashboards and reports that improve visibility for senior leadership.Facets Redesign – Claims Workstream Lead (3/2020 – 12/2024)- Advanced from Process Improvement Analyst to lead a 4-member claims workstream for a major system redesign impacting statewide operations- Developed and executed formal communication plans and document governance protocols, ensuring alignment with implementation dates- Provided executive-level updates on claims metrics, risks, and timelines, influencing leadership decision-making- Co-developed internal policies and procedures, enabling seamless operations across dual active systems.Process Improvement Analyst (12/2019 – 3/2020)- Collaborated Design and implementation of automation tools to reduce manual processes, improving operational accuracy and efficiency- Built and standardized reporting dashboards in Salesforce, ServiceNow, SharePoint, and Tableau to support cross-functional data governance- Partnered with IT to create analytics and workflow solutions that enhanced department-wide productivity.
EDUCATION
Boise State University
MBA Coursework
Boise State University
Bachelor of Arts (B.A.), Communication
Boise State University
Bachelor of Science (B.S.), Sociology
SKILLS
ABOUT CHER W K
Strategic and solutions-driven Business Analyst & Project Lead with 10+ years of…
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