Cherrell Carson

Customer Service & Education Professional | Remote Support Specialist | Problem-Solving & Critical Thinking Enthusiast

Role
Inbound Customer Service Representative at Arise
Location
Charleston, SC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Cherrell Carson

I I can\'t not try. That phrase became the foundation of everything I build. I…

Experience

  1. Inbound Customer Service Representative

    Arise

    Jul 2024 — Present

    Assist customers and travel agents with booking vacations, providing detailed itinerary and pricing information.Resolve customer concerns regarding reservations, cancellations, billing, and onboard policies.Utilize the Arise platform to manage inbound calls and process transactions efficiently.Ensure high customer satisfaction by delivering professional and timely support.Adhere to performance metrics, including call quality and resolution effectiveness.

Education

  • Claflin University

    Biology, General

  • Texas Tech University

    Bachelor of Science (BSc)

  • Central Piedmont Community College

    Associate of Arts (AA)

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Cherrell Carson — Inbound Customer Service Representative at Arise in Charleston, SC, US | Unifers