Cherrell Carson
Customer Service & Education Professional | Remote Support Specialist | Problem-Solving & Critical Thinking Enthusiast
- Role
- Inbound Customer Service Representative at Arise
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Cherrell Carson
I I can\'t not try. That phrase became the foundation of everything I build. I…
Experience
Inbound Customer Service Representative
Jul 2024 — Present
Assist customers and travel agents with booking vacations, providing detailed itinerary and pricing information.Resolve customer concerns regarding reservations, cancellations, billing, and onboard policies.Utilize the Arise platform to manage inbound calls and process transactions efficiently.Ensure high customer satisfaction by delivering professional and timely support.Adhere to performance metrics, including call quality and resolution effectiveness.
Education
Claflin University
Biology, General
Texas Tech University
Bachelor of Science (BSc)
Central Piedmont Community College
Associate of Arts (AA)
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